The ISO 9000 Family has a consistent pair of Quality Assurance and Quality Management standards. The Quality Management Principles guidelines provides a basis to help develop an understanding on the relationships between QA and QM and a means to build consistency into the pair of QA and QM standards.
ISO 9004 Quality Management Systems:
Guidelines for Quality Management addressing all activities that impact on sustained customer satisfaction and guidance to management of all organizations on planning, implementation and improvement of quality management systems
ISO 9001 Quality Management Systems:
Requirements for Quality Assurance addressing all activities that impact on satisfying established requirements - and a Minimum number of Support Standards.
Globally adopted in virtually all industries - from manufacturers and service companies, to companies both large and small, multi-site multi-national organisations and single location businesses, ISO 9001 has become the most widely recognised Management System Standard.
The principles upon which ISO 9001:2008 is based include:
- Customer Focus
- Involvement of People
- Process Approach
- System Approach to Management
- Continual Improvement
- Factual Approach to Decision Making and
- Mutually Beneficial Supplier Relationship.
Organisations that are in the early stages of developing and implementing improvements have different needs to organisations that are aiming for world's best practices in regard to how they are managing quality processes and workplace health and safety.
For further information on assistance in implementation of a Quality Management System to meet AS/NZS/ISO9001:2008 or any other quality issues please contact me
using the contact form provided to the right. Our QA and WH&S auditing and reviewing services are intended to complement an organisations needs.